GOOD TO KNOW

Question 1

What's the best way to get to Grand Hôtel Wiesler?

Answer

It depends on where you're coming from. We've put together a travel plan Google Maps, otherwise we recommend Google Maps. Our address is Grieskai 4-8, 8020 Graz. Once you're in Graz, we're pretty hard to miss.

Question 2

How do you get to the hotel, or from the hotel to the airport or railway station by public transport?

Answer

The best way to get to and from the airport is by bus 630/631. Get off at "Griesplatz" and walk along Griesgasse all the way to the end. Cross the street at the intersection of Griesgasse and Belgiergasse. Walk past Mangolds restaurant and take the first right onto Igelgasse. Then take an immediate left, and you'll be right in front of our hotel. The bus schedule is here, by the way. We're an easy tram ride from Graz Main Station on lines 1, 3, 6 and 7. The Südtirolerplatz/Kunsthaus stop is just 70 steps or so from the hotel.

Question 3

Where is the hotel car park and can I reserve a parking space?

Answer

Our underground garage is at Griesgasse 10, which is conveniently located right behind our hotel. You can pick up a ticket from the hotel reception before parking. We don't have any influence on the availability of spaces, unfortunately. The garage is available for public use, and we can't offer reservations.

Question 4

So I just drive around to the back of the hotel to find the garage?

Answer

Basically, yes. It's best to stop in front of the hotel first to drop off your luggage and pick up a garage ticket from the reception. Then drive up to the light, turn right and then right again. The garage will be on your left, directly across from Mangolds restaurant. Insider tip: If you go too far, do not use the pedestrian zone to make a U-turn. You'll be caught by the traffic camera, and violations are expensive. Instead, it's best to just use the rear entrance.

Question 5

How much does parking cost?

Answer

The regular ticket price is €27.00/day. Parking tickets are available at the reception. For discount tickets (€22/day) please check our direct booking advantages! For detailed information go to "service".

Question 6

Do you offer a valet service?

Answer

You know your car best, and we'd rather not. The public parking garage for our guests is just a few minutes walk from our hotel.

Question 7

I want to keep up with my Instagram feed while I'm at the hotel. What does the internet situation look like?

Answer

Of course free WLAN is available throughout the hotel. Ask our reception employees for the name of the network and the password – and for the most important hashtags for your stay in Graz.

Question 8

How much does it cost per night for an additional bed for a child?

Answer

Children age 0 to 2.99: EUR 12 for the baby cot including breakfast. Children age 3 to 13.99: EUR 50 plus EUR 12,50 for breakfast. Children 14 and up: EUR 70 plus EUR 25 for breakfast person and night.

Question 9

I'd like to bring my dog to the Grand Hôtel Wiesler. Is that okay? How much would that cost?

Answer

Yes, we allow pets. And we're happy to give them a little scratch behind the ears for free. There is a charge of EUR 18 per night (excluding food) for your four-legged friend. Please note that out of consideration towards our other guests, your pet may only come with you to breakfast, or to the restaurant, if it is on its very best behaviour.

Question 10

My shirts had a rough journey. They're all rumpled, and I got a stain on a sportscoat. Help!

Answer

Never fear! Grand Hôtel Wiesler has access to a laundry and ironing service Monday through Saturday. Just let the reception know what you need. A reliable external laundry service will take care of everything for you.

Question 11

I can't wait to relax. Does the hotel have a wellness area, and what is available there?

Answer

Our oasis is perfect for relaxation and includes a sauna, outdoor area, workout equipment and an Arabian tea room. The oasis is open daily from 7 am to 9 pm. The sauna is open upon request. If you'd like to use the wellness area outside of these hours, just let the reception know ahead of time. Bathrobes and towels are available.

Question 12

I'd like to book a smoking room. Is that possible?

Answer

All of our rooms and suites are non-smoking. For your well-being and ours.

Question 13

Cross your heart: how many A-listers have stayed at the Grand Hôtel Wiesler?

Answer

A lot! Arnold Schwarzenegger, the Rolling Stones, everyone in Austria's cabaret scene, including Alfred Dorfer, Florian Scheuba, Josef Hader, Andreas Vitasek, Gernot & Niavarani, Stermann & Grissemann, and Robert Palfrader. Musicians who have stayed with us include David Guetta, rapper Sido, Falco, Ludwig Hirsch, Konstantin Wecker, Rebekka Bakken and Marianne Faithfull. Other prominent guests have included the princess of Thailand and her entourage, Arab oil sheiks, top footballers like Galatasaray Istanbul and Japan's national team, opera stars like Cecilia Bartoli, former Austrian president Heinz Fischer and other high-level politicians, actors like Klaus Maria Brandauer, and many other creative minds. And you can read what a few of them have had to say in our guest book.

Question 14

Why did the hotel give up its stars?

Answer

Our guests are more important to us than lists of criteria to be met. We want to have the freedom to be and to do what makes us and our guests happy. We don't think we need any stars for that.

Question 15

Is it possible to reserve a room without a credit card or credit card guarantee?

Answer

In principle, yes. However, we reserve the right to cancel bookings without a credit card guarantee from 6 p.m. onwards the day before arrival. To keep your room please contact our reservations department under +43 (0) 316 7066 - 400 or send a mail to reservations@grandhotelwiesler.com We generally require a credit card on busy days, such as New Year's Eve. Or you have the option of securing a room by paying in advance. We only need your credit card to guarantee your reservation. Your card will not be charged when you book your room. You will only be billed once you check out, or if you cancel after the cancellation deadline or fail to arrive as scheduled.

Question 16

When can I check in? And how late can I check out?

Answer

You can check in at 2 pm on the day you arrive. Checkout is at noon. If you'd like to spend a bit more time with us, we do offer late checkout for a charge of EUR 20 to check out by 2 pm or EUR 40 to check out by 4 pm. We have the following advantages for our direct bookers.

Question 17

What does breakfast look like?

Answer

It's excellent! We serve breakfast daily between 6:30 am and 11 am (on weekends even until 1 pm), and we offer almost anything you can imagine.

Question 18

Is there a restaurant in the hotel?

Answer

Yes, "Salon Marie | Restaurant & Bar" has its focus on pure culinary enjoyment in a chic yet comfortable atmosphere. With international dishes and prime drinks at our wonderful high-class bar. The opening times are from Tuesday to Saturday from 5 p.m. with warm kitchen until 10:30 p.m. (excluding public holidays). Table reservation recommended.

Question 19

Did you really renovate all of the rooms at the Grand Hôtel Wiesler?

Answer

Yes, we did. You can have a look at them on our overview page. Or stop by and have a look for yourself. We'd love to see you.

Question 20

Which services are included in my stay?

Answer

During a stay at the Grand Hôtel Wiesler we offer our guests the following free services: newspapers at breakfast, WiFi, access to the oasis, a water bottle in the room, the use of our Polaroid camera for souvenirs, books to read in selected rooms, a city map and use of umbrellas.

Question 21

I arrive in the middle of the night - how do I get into my room?

Answer

Our team at the reception is available 24 hours a day.

Question 22

I would like to have a meeting in this beautiful hotel ... is that possible?

Answer

The hotel has three different seminar rooms for up to 100 people per room. Our event team is always at your side for any inquiries.